Why Choose Spinnaker Support as your SAP Business Suite Support Partner?

SAP-provided support made sense when you initially invested in your SAP Business Suite (ECC) and Business applications, but its support for legacy versions is waning as your costs continue to rise.

You’ve already invested heavily to customize and integrate your SAP solution – you shouldn’t be penalized for continuing to use your existing software.

Robust support. Personalized attention. Serious cost savings.

Take full advantage of your current configuration until you feel the time has come to upgrade. Spinnaker Support’sSAP third-party supportmakes it possible.

我們的高級SAP根據合同rs serve medium- to large-size enterprises running all versions of SAP Business Suite from R/3 to ECC 6, including SAP GRC, SAP HCM, SAP BPC, SAP Hybris, and SAP Ariba.

With a business model built on real-world enterprise needs (not funding expensive R&D), we deliver superior service at a significant cost savings over SAP. Position your business for a stronger future by switching to high-caliber support from seasoned third-party experts.

Immediate Cost Reduction

Lower your SAP Business Suite support fee costs by an average of 62%

Fast Response

Receive a response in minutes from Level 4 senior SAP engineers

Comprehensive Coverage

Address all issues, including customizations and interoperability issues

Extend Life of Applications

Continue using your stable, customized, and productive applications for as long as you need

Flexible Commercial Terms

Contract for services that match your actual licenses and business needs

Bridge to the Future

Control the pace of your transition as you advance to your next ERP solution

SpinnakerSupport Guarantee Logo

Introducing the First-Ever Ultimate Support Guarantee

Making the move to third-party support should never be a risk. Our guarantee for new customers addresses your top concerns, whether they’re legal compliance, security, or technical issue coverage. We stand by our customers and behind our record of service.

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Spinnaker Support vs. SAP

Thousands of global enterprises have migrated away from SAP-provided support to Spinnaker Support. It’s easy to see why.

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SAP's SUPPORT

Service Model Concierge, dedicated support Self-service-oriented, emphasis on research
The SAP Support Portal Not Required Full access
Primary Support Contact Dedicated lead with assigned team Varies
Support Expertise 20+ years average experience Varies
Response Time 15-min or less in SLA, actual average time is 5 mins SLA dictates
Ability to Escalate All issues closely monitored, done proactively without requests Not monitored, request made reactively by customer
Rights to Upgrades Access to an archive of all upgrade right made prior to switchover from SAP Included
Custom Code Support Included, as is anything that touches the SAP product Not included
Interoperability Support Included Limited, depends on release version
Tax & Regulatory Compliance Tailored specific to each customer's needs Included, one-size-fits-all
Security & Vulnerability Full-stack intrusion detection, virtual patching, and compensating controls Patches only
Advisory Services Included Not included, can be purchased for an additional fee
Term of Support Lifetime support - for as long as you need your current version No new fixes or interoperability support after end of standard support
Lifetime Full/ Comprehensive Support Standard Available, but very little offered
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98.7%

customer satisfaction

100+

countries

14

languages

4.9/5

employee satisfaction rating on Glassdoor

1,300+

customers worldwide

Proven Support for SAP Business Suite & Applications

  • Supported Business Suite Products
  • Supported Business Applications
  • Supported Operating Systems
  • SAP ERP Central Component (SAP ECC)
  • SAP R/3
  • SAP Customer Relationship Management (SAP CRM)
  • SAP Supplier Relationship Management (SAP SRM)
  • SAP Master Data Management (SAP MDM)
  • SAP Supply Chain Management (SAP SCM)
  • SAP Product Lifecycle Management (SAP PLM)
  • SAP Governance, Risk, and Compliance (SAP GRC)
  • SAP Human Capital Management (SAP HCM)
  • SAP Business Planning and Consolidation (SAP BPC)
  • SAP Hybris
  • SAP Ariba
  • SAP Master Data Governance (SAP MDG)
  • SAP Global Trade Services (SAP GTS)
  • SAP Advanced Planner and Optimizer (SAP APO)
  • SAP Transportation Management (SAP TM)
  • SAP Vistex激勵管理
  • And more
  • Linux
  • Microsoft Windows
  • HP-UX
  • Solaris
  • IBM AIX

READY FOR A PHENOMENAL SUPPORT EXPERIENCE?

Request a complimentary consultation to learn more about how we can deliver exceptionally personalized enterprise software support at a much lower cost.

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