January 26, 2021

Lee Mashburn | VP, Marketing

This is the first installment in our five-part series that addresses a few of the most frequently asked questions we hear from those who haven’t yet bought into the value proposition of third-party Oracle software support. The response is, in part, taken from“The Skeptics Guide to Oracle Third-Party Support,”a complimentary resource available for you to download.

問題:“誰可以提供比Oracle本身更好的Oracle軟件支持?”

從我們所看到的那樣,Oracle希望你問我們這個問題,因為它明顯表明你從他們那裏獲得的軟件和服務優於市場上的其他地方。他們經常在審議支持替代方案方麵試圖創造懷疑和不信任。他們鼓勵你“沒有犯錯”。

另一方麵,如果您在Spinnaker支持提供最佳支持的Spinnaker支持下,188金宝搏bet亚洲体育我們將向您展示我們comparison tableand show you that our customers consistently rate theirsatisfaction levels above 98%.

Caught between these two opposing perspectives, who are you to believe?

The Voice of The Customer Is Really the Only Voice that Matters

答案很簡單:為什麼要帶賣方的意見?The most credible answers come from customers who have used both support models.

One excellent source of independent, verified customer reviews is Gartner Peer Insights, which showcasescustomers who have given Spinnaker Support an average service rating of 4.9 out of 5.0 stars.Many of the Oracle customer reviews, likethis one要麼this one, can help you to understand why customers prefer Spinnaker Support.

When was the last time you heard words like this to describe software support?

So, who can provide better support than Oracle?According to our customers – who left Oracle-provided support in the rear view mirror – , it’s Spinnaker Support.

愛Oracle的軟件是可以的,但不是服務

As an Oracle customer, you may be very content with the robustness and functionality of your Oracle applications and technology – especially after you’ve customized them to fit your unique business objectives.Chances are, you may not be equally happy with the quality and cost of the support they now provide.

“Our IT team was receiving only cursory responses from Oracle support regarding open service requests. Bug fix issues we reported would go months with no response or progress from Oracle. Layne had to continue to hire contractors to develop their own fixes or enhancements to existing functionality. Our current JD Edwards supportisprovidedby188金宝搏bet亚洲体育– whois far superior, and we love our dedicated team that we can always rely on.

Sherry Hunyadi, Vice President of IT, Layne Christensen –Read the Case Study

許多甲骨文客戶受到事實的挫敗感如果Oracle真的很願意,它可以恢複到更低的費用或更個性化的支持。Oracle.could easily invest a larger share of its profits back into its support team, technical resources, and customer experience.

But as a software company, Oracle has moved on to new objectives. It’s using the high-profit margins from your on-premise support fees to develop the next generation of cloud technologies, not improve your current support experience. Their goal is to lock you into their roadmap, not to sufficiently support your existing software.

It’s this dissatisfaction with Oracle-provided support – it’s pricing, unresponsiveness, automation, and limited coverage – that has driven thousands of global organizations of all sizes to switch to third-party vendors.Gartner has predicted that the increasingly popular third-party software support market will triple by 2023 to over $1 billion.i

In contrast, third-party support takes a “service-first” approach that emphasizes customer service over next-generation technology development or astronomical profit margins. Under a standard contract, Spinnaker Support will cover your entire Oracle application footprint, including database, middleware, and business apps. We will never downgrade your support level based on the age of your on-premise software.

Download the Complete Skeptics Guide

Skeptics Guide to Oracle Support

The above response is an excerpt from “The Skeptics Guide to Oracle Third-Party Support,” a resource that addresses 16 of the most frequently asked questions – ones that you may have as well. Throughout the guide, we offer recommendations and links to other resources to help you determine if third-party Oracle support is a good fit for your organization.

懷疑論者是想要直接答案的直接人員,所以本指南提出了直截了當,誠實的和基於事實的解釋。如果您是第三方Oracle支持的懷疑,那麼本指南適合您。如果你自己不是一個人,但在你的團隊中有一個或多個,那麼本指南可以是一個強大的工具,可以幫助您贏得它們。

下載us - english懷疑者指南

Download the UK-English Sceptics Guide

Baidu
map